Product Satisfaction Survey

Dear Valued Customer,

As part of an ongoing process to improve our products and services the following is a brief product satisfaction survey that will give us valuable feedback about the impact our products are having and what is important to our customers.

The survey is composed of twenty questions and should take no more than 2-3 minutes to complete. All survey responses remain strictly anonymous unless you choose at the end to share your personal information. The results will be analyzed without identifying any particular individual.

Questions, suggestions or concerns about this survey may be directed to our customer service department at customerservice@rainforest-essentials.com.

Thank you in advance for your participation. We greatly appreciate your time and effort and sincerely value your feedback.

Rainforest Essentials guarantees your privacy. If you so choose to share your personal information at the end of this survey, your full name and address will not be used in any marketing or promotions, and will not be released to any third party (see our Privacy Policy below) without your express permission.

Please fill out as completely as possible.

How long have you used our head lice control products?

Less than one month
One to six months
Six months to one year
One to two years
More than two years
How did you learn about our head lice control products?

Television
Radio
Newspaper
Magazine
Internet/Website
Friend/Relative
Other:
Where do you usually purchase these products?

Grocery store
Discount store
Department store
Drug store
Mall
Internet/Online
Other:
How often do you use our head lice control products?
Overall, how satisfied are you with these products?

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Your overall opinion of the quality of this product:

Very High quality
High Quality
Average
Low Quality
Very Low Quality
Compared to other products of this type, the quality of this product is:

Much better
Better
About the same
Worse
Much worse
The value of this product is:

Excellent
Good
Average
Poor
Very poor

>
Will you continue to use this product?

Yes
No
Would you recommend this product to others?

Yes
No
Please rank what you look for in order of importance when selecting products of this kind. (1=Least Important; 5=Most Important)

1 2 3 4 5

Quality

Cost

Quantity

Brand Name

Familiarity
What do you like most about this product?
What do you like least about this product?

What Was Your Overall Experience With Life Off:

(A = Excellent; B = Good; C = Fair; D = Unsatisfactory; F = Unacceptable)
	A	B	C	D	F	N/A
Quality
Ease of Use
Customer Service
Customer Satisfaction
Value

Do you feel you received the quality product that was promised?

Yes
No
What would you like our future customers to know about us?
What did we do that you especially liked?
If you have any suggestions on how we could better serve you in the future, please provide your remarks below:
Comments & Questions:

Thank you for taking the time to provide us with your opinions. Please feel free to call us at 800-437-8155 with any questions, suggestions or concerns you may have.

Contact Information

First Name Last Name

Company Name

Street Address

City State Zip Code

Province (Outside USA)

Country

Home Phone Business Phone Fax

E-Mail Address

Privacy Policy

Rainforest Essentials guarantees your privacy.

If you so choose to share your personal information at the end of this survey, your full name and address will not be used in any marketing or promotions, and will not be released to any third party without your express permission.

Privacy Policy We ask for several pieces of personal information, including a phone number and email address where you can be reached for follow-up. We cannot send out information without this to complete our records, but your personal information will not be sold, shared or otherwise divulged by any method to any other party outside of employees of Rainforest Essentials

This means your personal identity will never become part of any other company's marketing efforts, and you will never be contacted by another customer or third party for any reason. We may, however, contact you when new specials or programs promoting our line of products are available. We may also contact you in conjunction with any orders you have placed with us if the need arises.

If you have any questions or suggestions regarding this policy, please contact us at 800-437-8155 or via email at customerservice@rainforest-essentials.com.