How are international shipping charges automatically configured to my online order?
You can shop online seamlessly with the online shopping cart system. During checkout your shopping cart will display several shipping options, one of which is specifically designed for international orders (under construction). Please select this shipping method when checking out. Shortly after you place your online order we will contact you with the method of shipping, the freight cost and an estimated time of delivery. It's that simple!
If you feel the shipping charges are too high you can cancel the order immediately simply by replying to the e-mail.
If you would like an estimate before proceeding to checkout, you can come back to this page and click the "International Shipping Calculator" listed above. Input your country and an estimate to what you believe your package will weigh and Voila! You now have a pretty good estimate to the costs that may incur for your parcel.
If you require other forms of documentation prior to importing then we will not be able to assist you.
Please make sure that other forms of documentation will not be required by your government before you order. We are no responsible for fees incurred because of returns and we are not responsible for customs and tariff fees imposed by your country.
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Do you offer samples?
Yes we do offer samples, however we require a nominal charge to cover expenses.
Each sample is $5.00 USD and the party requesting the sample must pay for freight. The $5.00 charge is fully refundable on the customer's first order. We only accept Visa, MasterCard and Discover for sample orders with no exceptions. We prefer orders for samples to be faxed to us at (503) 650-6122. Please include billing, shipping and credit card information.
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Additional things to take into consideration about our international shipping services.
Returns
We are unable to accept returns for merchandise from our international customers, except under two circumstances.
- If it was a result of our clerical error. In this instance we will credit your shipping and remedy the problem immediately.
- If you order accidentally and have good cause to return the merchandise we can do so, but we will be unable to credit you for the shipping charges that incurred in processing your package.
Cancellations
If for any reason you wish to cancel your order you have 2 business days to do so. All orders are usually processed and shipped within 48 hours and once your order has gone out there will not be a cancellation service available.
To cancel your order by e mail please write customerservice@liceoff.com
Or fax your cancellation to (503) 650-6122.
Duties and Taxation
Ecopax Distributing, Inc. is not responsible for any duties, taxes or other associated import fees that your country may impose.
These additional costs are the sole responsibility of the buyer.
Orders Held Up At Your Country's Border
While we try our best to deliver your order as described your order confirmation e mail, we are unable to guarantee that the parcel will reach you in the exact time frame stated.
All countries, at anytime, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials. These held up orders are not the responsibility of Ecopax Distributing, Inc. and can only be resolved by you and your local postal authorities.
Call Toll-Free 1-877-LICEOFF (542-3633). Nervous about giving out your credit card over the internet? We've been taking credit card orders via the internet for years, and orders over the internet are as safe or safer than paying by credit card at the local mall. But we're happy to take your order over the phone if you prefer.
Print out and mail or fax us the Lice Off Order Form (HTML) along with your credit card number (We take Visa, Mastercard, AMEX and Discover), check or money order.
If your browser makes the HTML order form illegible, print out and mail or fax us the Lice Off Order Form (PDF). A software package compliant with Adobe Acrobat PDF is required to view this file. Adobe Acrobat, a free software package for viewing pdf files, can be downloaded from:
http://www.adobe.com/prodindex/acrobat/readstep.html
