We offer the following convenient payment solutions:
- American Express
- eCheck (via Paypal)
You can shop online quickly and easily with our online shopping cart system. During checkout your shopping cart will display several payment and shipping options. Pick the payment and shipping options that are right for you and the cart will automatically calculate the total and take care of the payment.
- Call Toll-Free 1-877-LICEOFF (542-3633). Nervous about giving out your credit card over the internet? Rainforest Essentials, Inc. has been taking credit card orders online for over ten years, and with our 128-bit Encrypted SSL (Secure Socket Layer) technology orders over the internet are as safe or probably even safer than paying by credit card at the local mall. But our courteous staff will be happy to take your order over the phone if you prefer.
- Print out and mail or fax the Lice Off™ Order Form (pdf format) with your credit card number, check or money order included. The Adobe Acrobat Reader, a free software package for viewing PDF files, can be downloaded at the Adobe Acrobat web site.
Ordering and Shipping Frequently Asked Questions
Do you offer samples?
We offer free samples for Child Care Professionals, Health Care Professionals and School Administrators. For all others we require a nominal $2.95 charge plus shipping to cover expenses and only offer one sample per customer. To request a free sample go to http://freesample.liceoff.com.
What if I want to cancel my order?
You can cancel your order at any time before shipment. Once your order has shipped you will be responsible for the shipment charge; however, if you decide you don’t want the product just write “Return to Sender” on the package and give it back to your postal carrier. All orders are usually processed and shipped within 48 hours and once your order has gone out you will be responsible for the shipping charge.
What is your return policy?
We are unable to accept returns for merchandise from our international customers, except under two circumstances.- If it was a result of our clerical error. In this instance we will credit your shipping and remedy the problem immediately.- If you order accidentally and have good cause to return the merchandise we can do so, but we will be unable to credit you for the shipping charges that incurred in processing your package.
To cancel your order by email please write firstname.lastname@example.org
Duties and Taxation
Rainforest Essentials is not responsible for any duties, taxes or other associated import fees that your country may impose.
These additional costs are the sole responsibility of the buyer.
Orders Held Up At Your Country’s Border
While we try our best to process and ship your order promptly, we are unable to guarantee that the parcel will reach you in the exact time frame stated.
All countries, at any time, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or an inspection of items within the parcel that may cause some concern with customs officials. Orders delayed in this fashion are not the responsibility of Rainforest Essentials and can only be resolved by you and your local postal authorities.